Last Updated: 9 September 2026
This Acceptable Use Policy (“AUP”) establishes the rules governing the lawful, secure and responsible use of services provided by EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi (“EAK”).
This Policy applies particularly to:
This AUP forms an integral part of the General Service Agreement and the Service and Usage Terms.
Customers must use EAK services in compliance with:
EAK services must not be used for:
Use of EAK infrastructure for spam or unauthorised bulk messaging is prohibited.
Prohibited activities include, without limitation:
Customers are responsible for ensuring that bulk messages and commercial electronic communications sent through their services comply with applicable legislation.
Customers are responsible for protecting:
If spam is sent through a compromised account, application or server, EAK may temporarily restrict or suspend:
Such action does not necessarily imply intentional misconduct by the Customer and may also be taken where a system has been compromised by a third party.
Customers must not engage in activities that cause IP addresses assigned by EAK to develop a negative reputation with:
Where an IP address becomes blacklisted or its reputation is materially damaged as a result of Customer activity, EAK may:
Replacement of an IP address is not an automatic Customer right or a substitute for correcting the underlying cause of abuse.
EAK may refuse to assign a new IP address until the source of the problem has been resolved.
EAK infrastructure must not be used for:
Confirmed phishing content may be disabled immediately where necessary to prevent ongoing harm.
Customers must not knowingly use EAK services to distribute or operate:
Files infected without the Customer's knowledge will not automatically be treated as intentional abuse.
However, EAK may temporarily restrict access to an affected service where necessary to protect other users, third parties or EAK infrastructure.
EAK infrastructure must not be used as a:
Systems presenting an immediate security risk may be isolated or disabled without prior notice where necessary.
Customers must not access or attempt to access systems for which they do not have authorisation.
Prohibited activities include:
Customers may perform security testing on systems they own or systems for which they have explicit authorisation to test.
However, conducting the following activities against third-party systems without authorisation is prohibited:
EAK may restrict large-scale internet scanning or other scanning activities that cause abuse, complaints or disruption.
This provision is not intended to prohibit legitimate security research. The essential requirement is proper authorisation to test the target system.
EAK infrastructure must not be used to initiate or facilitate:
A service originating attack traffic or participating in an attack may be:
A Customer system may be considered compromised where, without the Customer's knowledge, it:
EAK may temporarily restrict the affected service to reduce the security risk.
The Customer may be required to:
Operating a proxy or VPN service is not prohibited solely because it is a proxy or VPN.
However, such services must not be used to facilitate:
Open proxies or uncontrolled relay services may be restricted where they create a security or abuse risk.
Customers are responsible for securely configuring services operating on their systems.
EAK may require remediation of insecure configurations including:
Where an immediate security risk exists, EAK may temporarily restrict the affected service or port.
Cryptocurrency mining is prohibited on shared hosting services.
Mining on VPS or VDS services is prohibited unless expressly permitted by the applicable service package or separately authorised by EAK.
Different conditions may apply to dedicated physical servers and will be determined by the relevant service terms.
Customers must not use shared infrastructure in a manner that materially degrades service quality for other customers.
Resource management may include:
Where technical limits apply, they will be specified in the relevant service package or technical specifications.
This AUP intentionally does not establish fixed technical limits that may become obsolete as EAK infrastructure and service packages evolve.
On shared or virtualised infrastructure, EAK may restrict workloads that cause sustained excessive resource consumption and materially affect other customers.
Examples may include:
Where reasonably possible, EAK may recommend migration to a service more appropriate for the Customer's workload.
Web hosting packages are primarily intended for hosting websites, web applications and associated e-mail services.
Unless expressly stated otherwise, hosting packages may not be used intensively as:
Where EAK provides services specifically designed for storage workloads, Customers should use the appropriate service.
Customers must not use EAK infrastructure to unlawfully infringe:
EAK may review rights infringement notices that contain sufficient and verifiable information.
Receipt of a complaint alone does not automatically establish that an infringement has occurred.
EAK services must not be used to host or distribute content that is unlawful under applicable legislation.
EAK is not required to operate a general censorship or continuous monitoring system for Customer content.
However, EAK may take necessary action where there is:
EAK infrastructure must not be used for activities including:
Customers must not engage in:
Legitimate laboratory, testing or private-network scenarios may be evaluated separately where appropriate.
The use of misleading or forged information for the purpose of facilitating spam, phishing, abuse or bypassing security controls is prohibited.
This includes:
Legitimate technical header manipulation for software development or authorised testing is not prohibited by this provision.
IP addresses assigned by EAK remain network resources allocated for use during the relevant service period and do not become the property of the Customer.
EAK may change an assigned IP address where reasonably necessary due to:
EAK may implement controls on outbound SMTP traffic to protect network reputation and prevent abuse.
Depending on the service and risk profile, EAK may:
These measures may vary according to service type and current security requirements.
EAK does not guarantee that an e-mail sent through its infrastructure will always be accepted by Gmail, Microsoft, Yahoo or any other recipient, nor does EAK guarantee delivery to a recipient's inbox.
E-mail deliverability depends on factors outside EAK's exclusive control, including:
EAK may investigate abuse reports concerning its network or Customers.
Reports should, where possible, include:
Incomplete, automated or unverifiable reports may require additional investigation.
Where appropriate to the nature and severity of the risk, EAK may notify the Customer of an abuse report and request remediation.
Customers may be expected within a reasonable period to:
However, EAK may take immediate technical action without prior notice where a serious or ongoing security risk exists.
EAK may intervene without prior notice where necessary to stop an immediate or serious threat, including:
Measures may include:
The primary purpose of such intervention is to stop ongoing harm or security risk rather than to impose a penalty.
Where repeated AUP violations occur in connection with the same service or Customer account, EAK may:
The nature and frequency of violations and the Customer's corrective actions may be taken into consideration.
EAK does not treat legitimate, good-faith security research in the same manner as malicious activity.
However, security research must be conducted:
An unauthorised security test does not become authorised merely because it is described as research.
Customers may generally perform penetration testing on their own EAK-hosted servers or applications.
However, prior coordination with EAK may be required where testing:
EAK may generate technical logs for the operation of its network, services and security systems.
Such logs may be used for:
EAK does not perform general and continuous monitoring of private Customer communications for the purpose of inspecting their content.
Customers are responsible for the security and maintenance of systems under their control.
This includes, where applicable:
The exact division of responsibility between EAK and the Customer depends on whether the service is managed or unmanaged and on the applicable service package.
Where a Customer provides access to EAK services to its own:
the Customer is responsible for ensuring that such users comply with this AUP.
Violations by such users may be treated as activity associated with the relevant Customer service or account.
EAK may temporarily suspend all or part of a service where necessary due to:
Where reasonably possible, EAK will aim to limit the intervention to the service or component affected by the violation.
In cases of serious or repeated violations, EAK may terminate the affected service or contractual relationship in accordance with the applicable agreements.
Intentional activities involving:
may be considered serious violations.
Suspension or termination of a service due to an AUP violation does not automatically guarantee continued access to Customer data or delivery of backup copies in every circumstance.
Where legally permitted and where doing so does not create a security risk, EAK may provide reasonable assistance regarding data transfer or recovery.
EAK is not required to assist in restoring malicious software or unlawful content to an operational state.
The financial and refund consequences of suspension or termination resulting from an AUP violation shall be determined in accordance with:
Nothing in this AUP excludes or restricts mandatory statutory rights of consumers.
EAK may update this AUP due to:
The current version shall be published through the EAK website.
Where required by applicable law or the contractual relationship, material changes may also be communicated through appropriate channels.
Abuse reports concerning EAK infrastructure should be submitted through EAK's designated abuse communication channel.
General technical support requests should be submitted through EAK's normal customer support system.
Requests relating to personal data and KVKK rights may be submitted separately to:
This AUP shall be read together with:
Mandatory provisions of applicable law remain unaffected.
This Acceptable Use Policy was last updated on 9 September 2026.
EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi
This English version is provided for the convenience of international customers.
The official and original version of this Acceptable Use Policy is the Turkish version.
In the event of any discrepancy, inconsistency or difference of interpretation between the Turkish and English versions, the Turkish version shall prevail, to the extent permitted by applicable mandatory law.
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