Last Updated: 9 September 2026
Trade Name:
EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi
Website:
https://www.eak.com.tr
Telephone:
The current contact number announced on the EAK website and/or displayed during the ordering process.
E-mail / Support:
The current communication and support channels stated on the EAK website and in the Customer panel.
KVKK Applications:
kvkk@eak.com.tr
Address:
EAK’s current registered office address as stated in the relevant official records and on the EAK website.
The following information provided by the Customer during the ordering process forms the Customer information under this Agreement:
The subject matter of this Agreement is to determine the rights and obligations of the parties concerning the provision of services ordered electronically by the Consumer through the EAK website or other means of distance communication.
The following order-specific information shall be displayed in the order summary and shall form an integral part of this Agreement:
The essential characteristics of the purchased service shall be displayed before the order is completed.
Order Number: [ORDER NUMBER]
Service: [SERVICE NAME]
Package: [PACKAGE NAME]
Service Term: [1 MONTH / 3 MONTHS / 1 YEAR / ...]
Start Date: [DATE]
Renewal Period: [PERIOD]
Where applicable, the main technical characteristics may include:
CPU: [VALUE]
RAM: [VALUE]
Storage: [VALUE]
Traffic / Bandwidth: [VALUE]
IP: [VALUE]
Backup: [ACCORDING TO PACKAGE]
Management Type: [MANAGED / UNMANAGED]
Only fields relevant to the purchased service should be displayed.
The total amount payable by the Consumer shall be clearly displayed before the order is completed.
Service Price: [AMOUNT]
Discount: [AMOUNT]
Additional Services: [AMOUNT]
VAT: [AMOUNT]
Total: [TOTAL AMOUNT]
No additional charge not shown during the ordering process shall be imposed without the Consumer’s required consent.
Payment may be made using one of the payment methods offered during the ordering process.
Depending on the service, these may include:
Where a credit or debit card is used, EAK does not store full card numbers or CVV/CVC security codes in its own systems; payment processing may be carried out through the relevant bank or payment service provider.
Following payment and any necessary checks, the service may be activated:
depending on the nature of the purchased service.
The estimated activation period shall be stated in the applicable package or ordering process.
Dedicated server, colocation, migration, custom setup or Customer-specific services may require a longer activation period than standard hosting or VPS services.
Some EAK services may be activated immediately or shortly after the order is placed.
Where the Consumer wishes the service to begin before the expiry of the withdrawal period, a separate option may be presented during checkout.
For example:
☐ I expressly request that performance of the service begin before the expiry of the 14-day withdrawal period.
Where required by applicable law, this option should be accompanied by the relevant information and separate acknowledgment concerning the consequences for the right of withdrawal.
For distance service contracts falling within the scope of applicable consumer protection legislation, the Consumer may, as a general rule and subject to statutory conditions, have the right to withdraw from the contract within 14 days without providing a reason or paying a penalty.
For service contracts, the commencement of the withdrawal period shall be determined in accordance with applicable legislation.
Where the right of withdrawal applies, the Consumer must communicate the decision to withdraw to EAK through a clear statement before the expiry of the applicable withdrawal period.
The notification may be submitted through a recordable method such as:
The notification should, where possible, include:
The Consumer may use a simple notice similar to the following:
To EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi,
I hereby notify you that I exercise my right of withdrawal in relation to the service purchased on[DATE]under order/service number[ORDER / SERVICE NUMBER].
Name and Surname:[NAME]
Date:[DATE]
Use of a particular form is not required where the Consumer has otherwise submitted a clear and timely withdrawal notice.
Applicable legislation may provide exceptions to the right of withdrawal.
Subject to the statutory conditions, these may include:
A service does not automatically lose withdrawal protection merely because it is described as “hosting”, “VPS” or a “digital service”.
The actual nature of the transaction and applicable statutory conditions shall be considered.
Where the Consumer, after receiving the required information, expressly requests that performance begin before the end of the withdrawal period and the service is fully performed, the continuation or loss of the right of withdrawal shall be determined in accordance with applicable legislation.
Where performance may legally result in the loss of the right of withdrawal, EAK should obtain the Consumer’s required express acknowledgment separately during the ordering process.
Where a valid withdrawal notice is received by EAK, amounts required to be refunded under applicable legislation shall be returned within the legally prescribed period.
Where applicable law requires a specific refund period, that statutory period shall prevail.
Where required by law, the refund shall be made using a payment method compatible with the method used for the original transaction and without imposing additional cost on the Consumer.
The time taken by the Consumer’s bank or payment service provider to reflect the refund may be outside EAK’s direct control.
Where EAK obtains a domain name, SSL certificate, software licence or similar third-party service on behalf of the Customer, the following may be taken into account:
Mandatory consumer rights remain unaffected.
Before submitting a domain name order, the Consumer should verify:
After registration has been completed with the relevant registry or registrar, it may not be technically possible to alter a domain name registered with an incorrect spelling.
Following an order for VPS, VDS or dedicated server services, EAK may allocate or provision:
The fact that such steps have been taken does not by itself eliminate mandatory consumer rights, but it may be relevant to the assessment of service performance and refund obligations under applicable law.
Where a service is provided as unmanaged, EAK is primarily responsible for the underlying infrastructure within the scope of the applicable service.
The Customer may be responsible for matters including:
For managed services, the scope of management and support shall be determined by the relevant service package.
Whether backup services are included, and the applicable:
may vary depending on the purchased package.
Unless a service package expressly includes a guaranteed Customer backup service, EAK’s internal operational or disaster recovery backups shall not automatically constitute a separate guaranteed backup service for the Customer.
Where the service is subject to automatic renewal, the following should be disclosed during the ordering process or in the Customer panel:
Where available, the Customer may disable automatic renewal using the methods provided for the relevant service.
Consumer automatic renewal and payment arrangements shall comply with applicable mandatory legislation.
This Agreement is formed when the Consumer:
The ordering interface should clearly indicate that completion of the order creates a payment obligation.
Suitable wording may include:
“Buy and Pay”
or
“Confirm Order with Payment Obligation”
or another equally clear expression.
Before the Agreement is concluded, the Consumer shall be provided access to the Pre-Contract Information Form and may be required to confirm receipt of that information electronically.
For example:
☐ I have read and received the Pre-Contract Information Form.
Such confirmation should be retained as part of the order record.
During the ordering process, the Customer should be provided with accessible links to the applicable EAK documents.
For example:
☐ I have read and accept the General Service Agreement and Service and Usage Terms.
☐ I accept the Acceptable Use Policy (AUP).
Presentation of the KVKK Privacy Notice should remain separate from contractual acceptance and from any optional consent where legally required.
During the ordering process, the EAK KVKK Privacy Notice shall be made available to the Consumer.
Any acknowledgment used solely to confirm that the Consumer has been informed should not unnecessarily be combined with:
Consent to receive marketing, promotional or advertising communications must not be made a compulsory condition for purchasing the service where such consent is not legally required.
A separate optional choice may be provided.
For example:
☐ I would like to receive promotional and marketing communications.
This option should not be pre-selected.
The Consumer shall use the activated service in accordance with:
Invoices relating to the order shall be issued based on the billing information provided by the Customer.
The Customer is responsible for the accuracy of the information supplied.
Where applicable, e-invoices or e-archive invoices may be provided electronically.
Where a fixed-term service is not renewed, the service may terminate at the end of the relevant service period.
As a result, access to components including:
may cease.
The Customer is responsible for obtaining necessary copies of its data before the service ends.
Cancellation and refund matters shall be governed by the EAK Cancellation, Refund and Right of Withdrawal Policy.
Nothing in that Policy or any other EAK document shall exclude or restrict mandatory statutory consumer rights.
In cases involving spam, phishing, malware, attacks or similar misuse, the EAK Acceptable Use Policy (AUP) shall apply.
Where an immediate security risk exists, EAK may temporarily:
Events outside the reasonable control of the parties, including:
may be taken into account in the performance of the Agreement.
Mandatory statutory consumer rights remain unaffected.
Customers may submit service-related requests and complaints through:
Consumers may use the remedies available under applicable consumer protection legislation, including, where appropriate and subject to the applicable jurisdiction and monetary thresholds:
Nothing in this Agreement shall be interpreted as requiring a Consumer to bring a claim exclusively in the location of EAK’s registered office where mandatory consumer rules provide otherwise.
Records relating to an order may be retained in accordance with applicable law and EAK’s legitimate legal obligations, including:
If the version of an agreement displayed on the EAK website changes after an order is placed, EAK should retain the version accepted by the Customer at the time of the transaction.
The current version published on the website does not replace the historical version accepted for an earlier order.
This Agreement shall be read together with the following EAK documents:
This Distance Service Agreement and Pre-Contract Information Form was last updated on 9 September 2026.
For the relevant order, it becomes effective when the Customer completes the electronic ordering process.
EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi
This English version is provided for the convenience of international customers.
The official and original version of this Distance Service Agreement and Pre-Contract Information Form is the Turkish version.
In the event of any discrepancy, inconsistency or difference of interpretation between the Turkish and English versions, the Turkish version shall prevail, to the extent permitted by applicable mandatory law.
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Turkey (Türkçe)
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